Last updated: 10 October 2024

At Rebleko Safaris & Trekking, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the data you share with us through our website, email, or other communication channels.

1. Information We Collect

We may collect personal and non-personal information when you interact with us, including:

Personal details: Name, email address, phone number, nationality, and travel preferences.

Booking information: Passport details, accommodation preferences, emergency contacts, and payment details.

Website usage data: IP address, browser type, device information, and pages visited (via cookies and analytics tools).

2. How We Use Your Information

Your information is used solely for purposes related to your inquiries, bookings, and travel experience, including:

Processing bookings and payments.

Communicating with you about your itinerary and travel arrangements.

Providing customer support and responding to your questions.

Sending updates, offers, or newsletters (only if you opt in).

Improving our website and services based on visitor interactions.

3. Data Protection and Security

We implement strict technical and organizational measures to protect your information from unauthorized access, loss, or misuse. Sensitive data such as payment information is handled securely through trusted and encrypted third-party payment providers.

4. Sharing of Information

We respect your privacy and do not sell or rent your personal data. However, we may share necessary information with:

Partner service providers such as hotels, airlines, park authorities, or guides to fulfill your booking.

Legal authorities, only if required by law or to protect the rights and safety of our clients and company.

All partners we work with are expected to handle your data securely and responsibly.

5. Cookies and Tracking

Our website uses cookies and analytics tools (like Google Analytics) to enhance user experience and track website performance.
You can choose to disable cookies in your browser settings, but this may affect certain website functions.

6. Email Communication

When you contact us or subscribe to our newsletter, your email address is stored securely.
You can unsubscribe from promotional emails at any time by clicking the unsubscribe link or contacting us directly.

7. Data Retention

We retain your personal information only as long as necessary to fulfill your travel services, legal requirements, or business purposes. Once no longer needed, your data is securely deleted.

8. Your Rights

You have the right to:

Request access to the personal data we hold about you.

Ask for corrections or updates to your information.

Request deletion of your data where applicable.

Withdraw consent for marketing communications at any time.

To exercise any of these rights, contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review their policies before providing personal information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

Rebleko Safaris & Trekking
Email: info@reblekosafaris.com
Phone: +255 762 090608
Location: Office Arusha, Tanzania